Policies And Procedures

Terms & conditions:

If a passenger arrives drunk or intoxicated to the meeting point, the tour operator reserves the right to deny his/her access to the bike.
It is forbidden to bring your own alcoholic drinks to the bike. o People under 18 years of age cannot participate in the tour with alcoholic beverages.
Littering is strictly forbidden.
Public urinating is strictly forbidden. Any incident indicates an immediate ban of that person from the rest of the tour with no refund possibility. Throughout the tour we will stop and arrange dedicated bathroom breaks, in case it's necessary.
In case of inappropriate behaviour (including causing damage/ rude, offensive or aggressive behaviour) we reserve the right to cancel the tour and refuse to provide a refund.
It is agreed and accepted that all passenger participates the tour on its own responsibility.
The Customer will be responsible for all damages / breakages and loss to property and these must be reported immediately and any associated bill must be paid immediately, onsite and directly to the Supplier.
At the beginning of each tour, all passengers are required to accept and sign the general terms & conditions and the disclaimer of the tour.

Cancellation Policy

If you would like to cancel the tour, we need to know minimum 7 days before of the tour, then we can transfer you back the full amount.

Cancellations within 7 days of booked tour will receive a “rain check” or refund (less processing fees) if we can fill your spot. The more notice you give us the more chance you have of getting the full refund less $10 processing fee

Wet weather Policy

We will try and ride in all weather conditions but we are also aware this is Darwin and we have some doozy weather conditions. Please dress appropriately for predicted weather but I can guarantee you probably won’t need a coat!

Thunder storms – Wet season thunder storms can be brutal and unpredictable. If thunder storms are imminent, we will notify you at least 2 hours before the tour start time to offer a rain check. You can decline the rain check and we will offer you a full refund. Never assume the ride is cancelled unless you hear from us first. We do have rain protection and lets face it you may get wet but you won’t get cold!

Extreme Heat – Hey its Darwin – its HOT! We have mist fans and ice ties to help cool you down. We will be running tours during the cooler parts of the day so book carefully during the wet season. We have shade over us at all times and if we pedal fast enough you will create a cool breeze (well coolish) – if we think the weather is ridiculously hot we will contact you and offer a change of times but from Nov – Feb – know it will be hot…. This could be one of the coolest places to be without air con….

Age Policy

The minimum age for all riders on the alcohol tours is 18 years old. Riders must present valid ID to the booking officer when signing the release waiver before the start of the booking.

There are 2 tours in the morning which are non alcoholic. All patrons must be over 16 years old to pedal. Children, over 16 who can reach the pedals can ride these under adult supervision. Children under the age of 16 may be required to sit on the back bench with the seat belt on. Children under 7 years old will not be allowed on the vehicle.

Drinking Policy

No BYO drinks. We cater and serve all drinks. Only one drink per person at any one time. Drink must be completely empty before refilling. No shots. Be sober when the route starts. Sing but be appreciative of houses, businesses, schools, churches.

Behaviour Policy

Our driver and host are on board to keep you safe and to show you a good time. Our tours are designed to be fun but not at the disrespect of the local people. Bad behaviour will not be tolerated under any circumstances. Any passenger asked to leave the tour will provide their own way back home at their own cost and could be subject to further fine or loss of deposit. We have your ID so we know who you are!

Examples of bad behaviour include, but are not limited to:

Obscene and vulgar language, offensive behavior, public urination, high levels of intoxication, throwing objects from the vehicle, interfering with drivers or pedestrians.

Rider Policy

Please Make Sure to Follow These Important Rules!

Please be prepared to provide photo ID and sign the Release of Liability Waiver.
This form MUST be completed digitally online and can be completed from any device.
No glass
We insist that riders who drink alcohol on the bike do so responsibly.
Do not drink before you arrive.
The Captain is in charge at all times please listen to instructions!
If you show up intoxicated, you will be sent home.
Please have a designated driver for the ride home or plan to call a Taxi or Uber.
Don’t drink and drive!
If You Act Like A Crazy Person We Have The Authority To Terminate A Tour At Anytime!
A Tour Can Be Canceled For Any Of The Following:

Late arrival Policy

In case of late arrival: Please ensure you arrive at least 30 mins prior to departure time to check in, supply ID and store items. If you do not arrive in time, you will forfeit your seat on the bike with no refund available.

Rules:

Please do not pee in public, let the driver know if you need to go to the toilet.
Please do not take your clothes off during the tour.
Please do not spray the beer about during the tour.
Please do not jump off of the beer bike until advised by the driver. This can be very dangerous. Please stay seated until it’s safe to get off.
We cannot give you any new cups except for the one you get at the start of the tour. We take environment protection seriously.

Complaints:

It is the responsibility of the Customer to report any complaint or immediate notification to the Cheekies Beer Bike representative. By failing to do so, it is the decision of the beerbike company to deal with the claim. If there are any complaints about the program these must be communicated immediately to Cheekies Party Bike who will endeavour to put things right to avoid it from ruining any part of the program. It is strongly recommended that you communicate any complaint directly to the Cheekies Party Bike whilst on location as well as to our representative by telephone 0407156285. The Cheekies Party Bike staff will always try to resolve the issue on the spot.